The client offers the project, a wonderful website is created, everyone is extremely satisfied and happy, the payment is executed on time, the website converts.

In reality, however, there are many obstacles during the project, and the launch of a website does not represent the completion of the project. If you want a site that converts, promote it! In 2017, just having a website doesn’t mean much, it’s just the “engine” of your business. And, like any engine, it needs additional resources to get it up and running. We’re sure you know what we’re talking about.

Make sure you understand the briefing and the client’s wishes properly. The graphic design service is one in which interpretations are easy to make and difficult to overlap with those of the client. If there is no briefing, guide your client with questions to determine one. If you feel that the information is inconsistent with the intended message or if you do not agree with the requirements for any other reason, talk to the customer. For example: just because your customer likes pink, that doesn’t mean it’s the right color on his brand’s website. Explain the reasons, you are the expert, and he came to you for that.

Prepare a realistic project plan
This means that for each design you have to prepare a detailed project plan, discuss it with the client and both agree on it.

In your plan you must take into account the time you will spend for communication, the client’s approvals in certain stages and, of course, the emergency time for situations that may occur during the project. This plan helps you to give the client an accurate estimate of the time required to complete the project and to inform him if the deadline is realistic or not. Never exceed the deadline!

Inefficient communication can lead to unpleasant experiences, which is why, in the following, we have prepared some tips to facilitate the communication process:

Limit the distractions and listen!
Listening is the key to effective communication, even if it is sometimes difficult. When the coach has a speech it is important that it is not interrupted, that all distracting factors are removed. Attention must be directed to the transmitter of the message to ensure that the message is received as accurately as possible. Do not forget! Communication is a two-way street, and the attitude you have when you send a message will influence the attitude of the person receiving the message.

Be responsive!
Be willing to accept the mistakes you make and be willing to listen to feedback for better performance in the future!

Ask the right questions!
Much of the communication process is based on each team member receiving the right information to perform a particular task. The answer is often in the question we ask. Be precise when asking for information!

Meetings and discussions with the team!
Allow enough time for discussions! Set certain priorities in your important discussion agenda and don’t stray too far from it. Encourage questions from players and all staff members.

Combine communication methods!
Face-to-face communication is vital but sometimes certain information cannot be presented at the group level. Sometimes one-to-one communication is needed. Pay attention to athletes who need such interventions.

Use the feedback!
When communicating with athletes you can extract very important information, even in the most inopportune moments. Talking to them can be like a gold mine! Listen to what I say! The ability to listen and communicate effectively is vital if you want to achieve high performance.

Analyze how you communicate!
Both individually and as a team. Is the information you provide clear and accurate? Do you communicate in such a way that the information is understood by everyone? How do you see the problem from there? If there are blockages in the communication process and performance will suffer.